SUPPORT

Support & Guides

Everything you need to set up, operate, and troubleshoot your Genius POS system. Choose a guide below to get started.

Getting Started

First-time setup and configuration for installers and IT staff.

Enable NextGen, connect hardware (CFD, printers, Verifone), configure payments and credit surcharges.

Day-to-day workflows for servers, managers, and back-of-house staff.

Rooms, tickets, ordering, modifiers, splits, checkout, voids, refunds, reports, and manager settings.

Complete reference for NextGen terminal screens, workflows, tip outs, item stock, and daily review.

Unboxing, assembly, and hardware configuration guides.

Unbox ELO terminal, connect reader, printer, cash drawer, scanner, and kitchen printer. Full first-boot walkthrough.

Handheld and mobile POS device configuration and usage.

Configure Handheld 2.5 device, log in, use bar/table service, ordering, checkout, splits, and troubleshooting.

Our support team is available 24/7 for technical assistance, hardware issues, and operational questions.